We want you to feel safe trying the program. This page explains exactly when a refund applies and how to ask for one.
The 14-day window
If the program is not for you, ask for a refund within 14 days of the date you enrolled and we will refund what you have paid, in full, to the card you used. No questions asked and no forms to justify it.
How to ask
Email the contact address on this site from the email you enrolled with, and say that you would like a refund. We confirm within two business days. Refunds usually appear on your statement within five to ten business days, depending on your bank.
Installment plans
If you chose three monthly payments and ask for a refund within the 14-day window, we refund the payments made and cancel the remaining ones. After the window, remaining installments are still due; access continues while the plan is current and is paused if a payment fails and is not resolved within 14 days.
After the window
After 14 days, payments are final. If something has gone wrong on our side, such as a duplicate charge or a technical problem that kept you out for an extended period, tell us and we will make it right.
What a refund means for access
When a refund is issued, access to the members' area ends the same day and any downloads you keep are for your personal use only.